Sony is offering free service on certain units of its Cyber-shot DSC-W170 cameras. They’ll replace the front section of the affected cameras due to peeling of the metal plating on the bezel (the circular area surrounding the lens) resulting in splinters. Sony will provide this service through August 31, 2012.
This issue affects only certain DSC-W170 model Cyber-shot digital still cameras within certain serial number ranges (the model and serial number can be found on the sticker on the bottom of the camera):
Camera Body Color and Serial Number Range:
|RED||6501781 – 6736570|
|GOLD||6530821 – 6757270|
|BLACK||6504371 – 6740170|
Affected Area (Highlighted in Red):
For additional information on this matter, including how to send the camera to Sony for repair or obtain compensation for repair work that has already occurred, see Sony’s websites for the USA and Europe.