This article was written as a follow-up to the "Dear Editor" article that was published several months ago about a reader's experience with her Nikon D600 camera. I wanted our readers to see what the service department at Nikon did for my own dust ridden, oil splattered D600 camera.
Since the release of the Nikon D610, Nikon has been bombarded with emails and calls from frustrated D600 owners. These owners are irritated that Nikon chose to release the D610, clearly a replacement to the blemished D600 camera, yet made no mention of fixing the well-known dust and oil issues of their beloved cameras. So D600 owners went to social media, private online groups, YouTube, and forums to have their voices heard. Although there was no official recall from Nikon, their service center started accepting D600 cameras for (what turned out to be) a pretty significant overhaul of the camera's problems. Below is my personal experience with the Nikon Service Center and is meant to serve as an overall experience with Nikon. I am aware that others have had different experiences. We would love to hear about your experience in our forum.
before sending the D600 in for service
after sending the D600 in for service
Giving up my Nikon D600 to the service center was a necessity. Over the last 10 months it had collected an immense amount of dust/oil/debris/gunk/you name it on the sensor. It was so bad that a complete cleaning was imperative before I could continue using the camera in a professional nature. I knew I was nearing the end of my one year warranty with Nikon. I called up Nikon and asked for service for my D600. The rep that answered the phone was pleasant and was willing to help with no hesitation on her part. The call took less than ten minutes from start to finish. After the call, Nikon sent me an email that guided me toward filling out a service request. The request was quick and easy to fill out. It took me five minutes or less to complete. After that, I received a few forms that were required in order to mail the camera to them. I packed up my camera with a great deal of padding and then shipped it on its way. So far, the process had been seamless.
The rest of the process also yielded positive results. I received my D600 back in about 7 business days. I pulled out the form to see what work had been completed. Nikon had replaced the shutter mechanism, cleaned the low pass filter, checked communication (?), did a firmware upgrade, and did a general check and clean 5 times. Below is a shot of my invoice repair.
A test shot of the sky revealed that the camera only had a few stubborn spots still remaining. My guess is that these would not disappear even after 5 cleanings. At f/16 these spots were pretty light. There were only two that really jump out at me at this aperture. Since I generally shoot with a wide open aperture it's not going to be a big issue for me.
Since getting the camera back from Nikon Service Department, I have photographed a few thousand more shots. The camera is still collecting some dust on its sensor (like other DSLRs), but the shutter does not seem to be shedding particles/oil/dust/gunk. I will keep an eye on my D600 to see if any other problems arise, but for now I am calling this case closed. It looks like the new shutter mechanism is the key to a happy D600 and D610 owner.
Overall, I am very satisfied with the service I received from Nikon. And I would highly recommend sending your D600 in for service if you haven't already.
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